The ticket history for individual tickets can be very helpful in determining when changes were made to tickets, including when different services and products were added and when a ticket was closed.
To access the ticket history, click on the ticket on the Appointment Book and click Appt Details to view the full ticket.
Scroll down to the bottom of the ticket and click View Appointment Log.
When viewing the ticket history, it will display:
Date and Time of changes and the employee logged in when the changes were made.
Client name on the ticket.
Client ID.
The ticket status at the end of the changes.
The date the ticket is scheduled for.
The date the ticket was closed on.
Changes to row items.
Tender amount.
Total for the ticket.
These items will be added to the ticket history each time there are changes made to the ticket.
This feature will come in handy if you are trying to determine if any changes were made to a ticket after it was closed. In this situation, you would navigate to the ticket and bring up the Appt Details screen and then select Appointment Log towards the bottom right of the ticket. Scroll down the Appointment Log until you see an entry where the ticket status was first listed as Closed. You would then continue to scroll down and check for any other entries made. If other entries have been made, you would check what row changes were made or see if the client was changed.
The above is just one example. With the Appointment Log, you can determine a multitude of different changes and who was signed in when the changes occurred.