Whether you are a Cloud or Desktop user, if you have to make a payment or update your card on file, follow the instructions below.
Please Note: The ACH option listed below is only available to US customers.
Navigate to the Account Management page using the following links:
If using Cloud Service, log in with the admin email address and password.
If using the Desktop software, log in with the email and password you use for Remote Access (if applicable) or the admin email and password that originally set up the account.
Select Billing at the top of the page.
Select Update Payment Method. If your payment is past due, select Update & Process Credit Card.
Choose your payment method using either a Credit Card or Bank Account (ACH).
If you are choosing ACH, you will need your routing number and bank account number.
Check the box to accept the terms and conditions.
Select Save Credit Card, Save Payment, or Update & Process Credit Card.
Your credit card information will now be updated. If you had a past due payment, that will now also be processed. If you have any issues with signing in or updating your card information, feel free to chat with our support team or email us at [email protected].
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