Welcome to our Billing FAQ page, where we aim to simplify your billing experience. Whether you have questions about payment methods, invoice details, or subscription plan details, you'll find quick and easy answers here. We're here to provide clarity and assist you in managing your billing concerns effectively.
Billing FAQ
Q. How can I update my credit card for payment and/or process a past due payment?
To update your billing information and process a past due payment, you can go to account.daysmart.com. You will then want to sign in with your administrator e-mail and password. This email will likely be the same e-mail and password that you use when signing in for the Cloud service or to edit your online booking page.
If you are already logged into your account, you can click your name in the upper right hand corner and select Billing & Account.
Once you are signed in, select Billing at the top of the page.
Select Update Payment Method. If your payment is past due, select Update & Process Credit Card.
Choose your payment method using either Credit Card or Bank Account (ACH). Note that if you are choosing ACH, you will need your routing number and bank account number.
Check the box to accept the terms and conditions.
Select Save Credit Card, Save Payment, or Update & Process Credit Card.
Your credit card information should now be updated. If you had a past due payment, that should now also be processed. If you have any issues with signing in or updating your card information, you can e-mail us at [email protected] or call us at 800-604-2040 and we can assist with updating the information.
If your payment was past due, and you are using the Messaging Service, Remote Access, or Online Booking, it is recommended that you refresh to connection for those services within the software.
Remote Access
Select Online Services/Web Access at the top of the software.
Select Remote Access Setup.
It may take a moment to load, but make sure that the service status says Running.
Select Close.
Online Booking
Select Online Services at the top of the software.
Select Online Booking.
It may take a moment to load, but make sure that the billing status says OK.
Select Close.
Messaging Service
Select Messaging & Marketing at the top of the software.
Select Messaging System Settings.
It may take a moment to load, but make sure that the billing status says OK.
Select Close.
Q. Why was I charged this amount? Or, What am I being charged for?
For an itemized list of everything included in your subscription, you may reference your billing information in Account Management at any time.
To do this please follow the steps below:
Log into account.daysmart.com
Go to the Billing tab
Under Payment Details, you will have a list of items included in your subscription to which you are charged
You can use the Date drop-down menu in the upper right hand corner to view past invoices as well
Please note, invoices are also sent monthly via email. If you need an invoice resent, we are happy to help. Please contact us by using the live chat feature at the bottom right-hand corner of this page for assistance
Q. Why did my bill increase?
Subscription plans may vary month to month due to any add-ons that were added to the subscription or text messages that were sent over the account’s allotted amount.
Additional details with example image below:
At the time of starting your new account, you may have been offered temporary special promotion. This could come in the form of a discount or a “free period”, depending on the current promotion. When this offer is complete, your standard subscription rates begin to bill.
SMS overages apply for both Reminders/2-way and SMS Marketing and are billed as separate items
Messaging overages will be defined on your monthly invoice as ‘Cost for additional text messages (over included quantity)’ with the amount that will be charged if any additional text sent over that threshold
The Quantity column shows how many messages were sent over the monthly allotted amount
The Total Price column shows how much was charged due to the message count going over
For more insight on any added charges, you may reference your DaySmart Invoice that is sent via email each month. Need an invoice resent or need help adjusting SMS messages? Feel free to contact us by using the live chat feature at the bottom right-hand corner of this page.
Q. How can I have an invoice receipt sent to me or another person?
If you have misplaced your invoice or need to update the email they are sending to, we are happy to help. Please contact us by emailing [email protected] and we can assist with the request.
Q. Did my payment go through?
To verify if the payment has been submitted on our end, we are happy to assist with looking that up for you. Please contact us by using the live chat feature at the bottom right-hand corner of this page and we can assist with the request.
Q. What is this prorated charge?
When upgrading or downgrading your subscription in-between billing cycles, we charge partial amounts for both the old subscription and new subscription based on the number of days both subscriptions were active. In this way, you only pay for the portion of the subscription you used for the portion of the billing cycle, rather than paying full price for both the old and new subscription
Q. How can I speak to someone directly about my billing?
To better serve our users, our support team is here to help with all support matters including general questions, troubleshooting, and billing matters!
You can reach out to us between 9am – 7pm EST Mondays – Fridays through the following channels:
Chat with an expert contact us by using the live chat feature at the bottom right-hand corner of this page
Phone: 800-604-2040
Email: [email protected]
Q. I can’t pay now, but I can pay in 2 weeks. Is that ok?
Our system has a 7 day grace period when a payment failed or missed. If you are unable to make a payment within this time frame, the account will be suspended and can be reactivated by updating the payment method or by reaching out to our support team through the following channels:
Chat with an expert contact us by using the live chat feature at the bottom right-hand corner of this page
Phone: 800-604-2040
Email: [email protected]
Q. I'd like a refund/credit
Per our Contractual agreement, all software purchases are non-refundable, however, software subscriptions can be canceled at any time with no further financial obligation.
Q. I want to cancel on this specific date. Why can't I get a refund for the unused days?
DaySmart bills the subscription in advance, meaning the subscription is already paid for through the following month/next billing cycle. Customers must cancel a Subscription Service before the start of the next billing period in order to avoid charges for the next billing period’s Fees. Following any cancellation, Customer will continue to have access to the Subscription Services (subject to the terms of this Agreement) through the end of Customer’s current billing period. Prepaid fees for the billing period during which cancellation notice is received will not be refunded and usage fees will continue to accrue from the date of cancellation through the end of the billing period. Except as specifically set forth in the Services, all Fees are prepaid for the designated subscription period and are non-refundable. Please contact us for any assistance needed in canceling your subscription.