📝 Overview
You can print or email receipts at checkout or after a ticket is closed. This article covers how to print from the cloud website or mobile app, and how to email a receipt if needed. It also includes recommended printer setup instructions for both desktop and mobile, as well as browser settings for optimal receipt formatting.
🛠️ Printer Compatibility & Setup Tips
These instructions outline printer compatibility and setup tips for DaySmart. You’ll learn which Epson receipt printers are officially supported, what to consider for mobile devices, and how different printer interfaces (USB, Serial, Parallel) connect to your system. Guidance is also provided for using adapters when modern computers lack serial ports.
✅ Recommended Printers
Click the arrow to see recommended printers
Click the arrow to see recommended printers
⚠️ Please Note:
A full-sized printer is supported but may not format receipts ideally.
Other printers (like Star or HP) may work if installed as Windows printers, but they are not officially supported. If installation issues arise, please contact the manufacturer directly.
DaySmart officially supports Epson receipt printers. Below is a non-exhaustive list of models that work with our software (USB or Serial interface):
Epson TM-T88VI (Recommended for Windows 11)
Epson TM-T88V
Epson TM-T88IV
Epson TM-T88III
Epson TM-T20
Epson TM-T20II
Epson TM-T20III (Recommended for Windows 11)
Epson TM-U220
For mobile users: Ensure your printer supports AirPrint (iOS) or is compatible with Android, and that it's on the same local network as your device.
🔌 Interfaces
Click the arrow to learn more about interfaces
Click the arrow to learn more about interfaces
⚠️ Please Note:
Serial and Parallel connections are older technologies and are not commonly supported on modern computers. Even with adapters, these setups can be unreliable and may require additional drivers. For best results, we strongly recommend using a USB printer connection whenever possible.
The way your printer connects to your computer is called the Interface:
USB Printers: Connect via a USB cable. These are fully supported.
Serial (COM) Printers: Supported as long as the driver is installed.
Parallel Interface Printers: Not officially supported, but often work if drivers are available.
Serial Printers are unique: they don’t need extra drivers, since our software can communicate directly with the COM port. However, many modern computers don’t have serial/COM ports. In this case, use a USB-to-Serial adapter to connect.
🌐 Browser Configuration for Receipt-Style Printing
Click the arrow to learn more about browser configurations
Click the arrow to learn more about browser configurations
Google Chrome Settings
Click the arrow to learn how to configure printing in Google Chrome
Click the arrow to learn how to configure printing in Google Chrome
Open a test receipt in DaySmart.
Press Ctrl + P (Windows) or ⌘ + P (Mac) to open the Chrome print dialog.
Under Destination, choose your Epson receipt printer.
Click More Settings to expand advanced options.
Set Paper Size to Roll Paper 80 × 297 mm (or your printer’s supported receipt roll size).
Set Margins to None.
In Options, uncheck Headers and Footers.
(Optional) Adjust Scale to ensure the receipt fits the paper properly (typically 100% works best).
Click Print to save your settings.
Internet Explorer Settings
Click the arrow to learn how to configure printing in Internet Explorer
Click the arrow to learn how to configure printing in Internet Explorer
Print a test receipt from the browser.
Click the gear icon → Print → Page Setup.
Set Page Size to Roll Paper 80 × 297 mm.
Margins: 0.2 on all sides.
Headers & Footers: set all to –Empty–.
Save settings and test print again.
Microsoft Edge Settings
Click the arrow to learn how to configure printing in Microsoft Edge
Click the arrow to learn how to configure printing in Microsoft Edge
Select the printer in the print dialogue.
Click More Settings.
Set Paper Size to Roll Paper 80 × 297 mm.
Click OK.
Change Scale to 75%, then back to Shrink to fit.
Print your receipt.
🖨️ Print Receipts
These instructions explain how to print receipts from both the website and the mobile app. You’ll learn how to print a receipt immediately after checkout or from a past appointment, select between email, print, or skip options, and choose your printer to complete the process.
🖥️ Website
Click the arrow to learn how to print receipts on the website
Click the arrow to learn how to print receipts on the website
Select the appointment and proceed to checkout as usual.
After selecting Close Ticket you will be prompted to either Email, Print, or Skip the receipt.
You can modify the email address if needed.
Select Print Receipt.
A print dialogue will appear. Choose your printer, then select Print.
📱Mobile App
Click the arrow to learn how to print receipts from the mobile app
Click the arrow to learn how to print receipts from the mobile app
Select the appointment and proceed to checkout as usual.
After selecting Complete Transaction you will be prompted to either Email, Print, or Skip the receipt. Select Print Receipt.
Choose your printer, then select Print.
📧 Email Receipts for Closed Tickets
These instructions explain how to email receipts for closed tickets using both the website and mobile app. You’ll learn how to access the client’s completed appointment, select the option to email the receipt, update or confirm the client’s email address, and send the receipt directly.
🖥️ Website
Click the arrow to learn how to email receipts on the website
Click the arrow to learn how to email receipts on the website
Click the appointment in the appointment book.
Select Appt Details.
Click Actions in the upper right. Then choose Email Receipt.
Enter the client's email address.
Press Send.
📱Mobile App
Click the arrow to learn how to email receipts from the mobile app
Click the arrow to learn how to email receipts from the mobile app
Select the closed ticket on the appointment book.
Click E-mail or Print Receipt.
A print dialogue will appear, select Email Receipt.
You can modify the email address if needed.
After clicking Email Receipt the email will be sent to the email address listed.
❓FAQs
Find answers to common questions or additional details that may not be covered in the main instructions.
Click the arrow to view frequently asked questions
Click the arrow to view frequently asked questions
Can I print or reprint a receipt later?
Click the arrow to view the answer
Click the arrow to view the answer
Yes. Go to the appointment book, open the ticket, and select Update. Under Actions, choose either Print Receipt or Email Receipt. This works for both open and closed tickets.
Why didn't my client receive their emailed receipt?
Click the arrow to view the answer
Click the arrow to view the answer
Verify the email address was entered correctly before sending. Ask the client to check their spam or junk folder. If issues continue, try resending the receipt.
Why is my receipt not printing correctly?
Click the arrow to view the answer
Click the arrow to view the answer
Double-check your printer settings (paper size, margins, scale). Ensure you selected your Epson receipt printer in the print dialog. If using Chrome/Edge, confirm that Headers and Footers are disabled and margins are set to None. Test with another document to confirm the printer is working properly.