Login
Please note that your login credentials should not be shared with anyone else.
You can choose Forgot your password to reset the password.
When you login there will be a 6-digit two-step authentication required. It will be sent to the phone number registered and will show the last 4 digits of that phone number. You can click Resend if you did not receive it.
Check the Captcha box to confirm you’re not a robot and choose the correct pictures.
FAQ
Q: How can I sign in less?
Q: How can I sign in less?
Enable “Stay signed in for a week” to sign in less often
Q: Can I disable 2-step verification?
Q: Can I disable 2-step verification?
Select Sign in another way.
Enter your backup code to disable two-step authentication.
The backup code is the 24-character code provided when you activated two-step authentication.
Only the account owner can disable two-step authentication.
Q: What if I can't find my backup code?
Q: What if I can't find my backup code?
Choose I don't have a backup code This will require you to take a picture of your identity document or confirm account details.
Payouts
If you’re not seeing your payments come through, take a moment to check the payouts section to find out why they might be on hold. It could help you get everything sorted out!
Navigate to the Balances section on the left side.
Under the Balances heading, select the third option, Payouts.
Funds are released the next business day
Look for the corresponding headings to follow along!
Your payouts will start on the 8th day after your first transaction, and after that, you can look forward to receiving them daily! For more info, see: Waiting on your first Stripe payout? What you need to know : Stripe: Help & Support
Transactions
If you’re having any trouble with the payment in DaySmart, don’t hesitate to hop over to Stripe and see if the funding was approved. Common Causes of Payment Failures:
Insufficient funds in the account associated with the card.
Errors or issues with the payment gateway response.
Incorrect or outdated card details.
Bank requiring additional payment authorization.
External payment processor (e.g., Stripe) declining the transaction.
Look for the corresponding headings to follow along!
Go to Transactions on the left side.
Status explanations and troubleshooting tips:
Incomplete: Funds weren't taken. Check if the device is connected, and retry the transaction if necessary.
Refunded: Funds have been successfully refunded to the card.
Succeeded: Funds were approved.
Failed: Funds were denied. Contact the cardholder and the issuing bank before running again
Troubleshooting Payment Failures
Verify the Basics: Ensure funds are available, card details are correct, and check any error messages for more context.
Retry Payment: Monitor the system for an automatic retry or manually attempt the transaction again.
Update Payment Method: Confirm that the correct and updated card details are saved and processed.
Address Authorization Requirements: Follow bank instructions to approve the transaction or contact the bank for support.
Escalate Issues: If the problem persists, involve your payment processor and consult DaySmart support for advanced troubleshooting.
Contact us
Don't understand what you're seeing in Stripe and still have questions? Contact us through our live chat option in our Support Center or email us at [email protected].
Need a transaction researched? please provide
Cardholder Name
Date ran
Amount
The last 4 of the card used
Ticket ID in DaySmart
Not receiving your payouts? Check your account status to see if any information is required from you. If not please let us know the dates and amount you're missing.