Demographic Change Ticket

Login to your Merchant Portal, then navigate to the "Support" tab and click Create Ticket.

If you have multiple merchant locations, you can open a ticket for a specific location by choosing the site from the Location dropdown

Select the purpose of the ticket from the Reason dropdown. To request a phone number, mailing address, or physical location address change, select the Demographic Change ticket reason
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Enter the required information in the requested fields. The Demographic Change ticket includes a description field for you to provide the details of your change request. For example, if you want to change your contact phone number, you could specify "Please change my phone number to (111)111-1111."

When finished, click Save to submit the ticket.